At Provo Water Company, we closely monitor weather forecasts from both local sources and the Hurricane Center to ensure a swift response to any weather event. Our local resources are thoroughly prepared, with crews and equipment from Turks and Caicos Water and Provo Water on standby at all times.

During a hurricane, Provo Water Company is always on high alert. We continuously monitor the status of our customers and our critical internal systems to ensure everything is functioning properly and to respond promptly to any issues that arise.

After receiving the all-clear from disaster management authorities, our damage assessment teams are promptly deployed. Our crews conduct thorough surveys of the water infrastructure across our service territories to identify faults and problematic areas, as well as to determine the resources needed for repairs. Our systems and sensors help pinpoint where disruptions have occurred, and the assessment process allows us to gauge the extent of the damage that needs addressing.

HOW YOU CAN HELP!

• Patience and Safety:   Please be patient and avoid any flooded areas.
• Cautious Driving:  Slow down on the roadways and give our utility crews plenty of space to work.
• Report Issues:  Please report any issues to our Customer Service and emergency lines on 649 231 0705 or 946 5202.  Our repesentatives will be on hand to help.

The second stage involves restoring water services and making critical repairs. We prioritize restoring water to essential facilities and the largest number of customers as quickly as possible. Critical facilities on Providenciales include our hospital and airport.

Efforts will be focused on repairing the backbone of the water supply system, including main pipelines, pumping stations, and treatment plants. Even if you don’t see our crews in your neighborhood immediately, rest assured that work is underway.

Finally, we will focus on customers who may still be without water, even if their general area has been restored. Repairs in these specific areas often take longer, and we appreciate your patience as our crews work tirelessly to restore all services.

HOW YOU CAN HELP!

• If there are damages to your plumbing or water connection, hire a licensed plumber for a professional assessment and complete any necessary repairs and inspections.
• Check Internal Systems: If your home has no storm-related flooding and water in your area has been restored, check your plumbing system for any issues. Ensure that all faucets and fixtures are in working order and follow safety precautions.