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Hope for the best …. Prepare for the worst

The following information is provided to assist customers to prepare for and recover from a hurricane.

Before the Hurricane:

  • Locate your home’s main water shut-off valve and remove any shrubbery or obstructions. The shut-off valve is located at the front boundary of your property, outside the meter chamber. Test the water shut-off valve to be sure that it is operational.
  • Turn off the main water shut-off valve if you are leaving your home or business prior to a storm. This will help minimize water loss and damage to your home’s interior should a pipe burst.
  • Have at least a 3 days supply of water on hand. One gallon per person per day. Don’t forget pets.
  • Before the storm makes landfall, fill clean jugs, bottles, and bathtubs with tap water for drinking, cleaning, and personal hygiene.
  • Update your contact details with us to receive emails, sms messages and follow our social media pages for notifications and outage updates.

After the Hurricane:

  • In the event of excessive water loss and high demand, water rationing protocol may be implemented, while we work to restore service. This is to ensure customers receive an adequate water supply during allotted time schedules.
  • Please report ruptured water lines to our Emergency Fault Line 649-231-0705 or 649-946-5202. During a storm event, trees can uproot and break water lines, causing water losses and a drop in water pressure.
  • In the event a Boil Water Notice is given, please follow instructions to ensure the safety of your household.
  • When cleaning up, take care not to stack debris near water meter chamber, this can obstruct our communication signal with the device.
    If using heavy equipment during clean-up, be careful not to damage the meter chamber or water line.
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