If you’re moving you will need to complete our “Moving Home Form.” Please complete online and we will be in touch or pick up a copy from our office on Grace Bay Road.

You will need the following information:

• The date of your move
• Old address details
• New address details
• Customer account number

You must inform us if you move, otherwise we will continue to send bills to you and those charges will be payable.

When you move into a new property – these tips may help you settle in.

Run your cold tap: When you move in the cold water might not have been used for some time, and there might be a musty taste or smell to it. All you need to do is run your kitchen tap for about 5 to ten minutes. If the problem persists then please call Customer Service.

Accurate Reading: Ensure we have your moving in date so we can have an accurate water meter reading taken.

Non-Return Valves: Make sure you fit a non-return valve on your dishwasher and washing machine connection hoses to minimize any chemical tastes and smells.

Plumbing Overhaul: When you move the last thing you want is a plumbing problem. This is a good time to ensure your plumbing is up to date to avoid any potential future problems.

Closing An Account

When you close an account you are terminating your service and leaving Provo Water Company for good!

If you’re closing an account, you will need to complete our “Closure Account Form. Please download and complete on-line or pick up a copy from our office on Grace Bay Road.

You will need the following information:

• The date of closure
• Address details
• Customer account number

Please contact us at least seven working days before you wish to close your account. If we do not hear from you we will continue to send bills to you and those charges will be payable.

A Temporary Disconnection

A temporary disconnection occurs if you leave your home empty for a few months.

You will need to complete our “Temporary Disconnection Form”. Please complete on line or pick up a copy from our office on Grace Bay Road.

When you request a temporary disconnection you will be acknowledging:

• A disconnection fee of $35 will be charged to your account
• PWC will prepare a final bill up to the date of disconnection, the balance of which is payable before any service will be restored
• PWC has the right to permanently terminate an account if a balance is outstanding.