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Customer Service : 1-649-946-5202

Customer Forms

Online Customer Forms

Residential Service Application

Please use this form to apply for Residential Service (includes private homes, tenants and condos).  We will respond to you within 1 business day.  You will need to upload:-

  • Planning approved Site Plan or Surveyor map (first-time connection)
  • Landlord Consent Form (for tenants)
  • Proof of property ownership: Land register, Transfer of land, duly signed Purchase Agreement or Letter of ownership
  • Two (2) valid forms of government identification showing photo
    1. Required: Passport or TCI status card.
    2. Other: Driver’s licence, NIS or NHIP card, other
  • Photo of meter chamber location and label according to unit number (If applicable).

Commercial Service Application

Please use this form to apply for a Commercial Service (includes private businesses and tenancies).  We will be in contact within 1 business day.  You will need to upload:-

  • Planning approved Site Plan or Surveyor map (first-time connection)
  • Current business license
  • Certificate of Incorporation (where applicable_
  • Articles & Memorandum of Association or Articles of Incorporation (where applicable)
  • Register of Officers and Directors (where applicable)
  • Letter of Guarantor from a Director (where applicable)
  • Letter from the Director taking responsibility for the water bills
  • Commercial Development Checklist (where applicable)
  • Landlord Consent Form (for tenants)
  • Proof of property ownership: Land register, Transfer of land, duly signed Purchase Agreement or Letter of ownership.
  • Two (2) valid forms of government identification showing photo and signature of the Director (where applicable)
    1. Required ID : Passport or TCI Status Card
    2. Other:  Driver’s License, National Insurance Card, National Health Insurance Card
  • Photo of meter chamber location and label according to unit number (f applicable).

Commercial Development Checklist

Commercial Development Check List

Landlord Consent Form

This form MUST be completed by the Landlord of a tenancy.

Change of Contact Details

You can easily inform us of changes  to your name, cell phone or email.

Temporary Disconnect

Please let us know if you wish to apply for a temporary disconnection, for instance if you are away from your home for a few months.

Water Quality Complaint Form

This form should only be used to report issues with the quality of your water.  Please submit details on your water issue to the Water Quality Department.  All submissions will be reviewed in a timely manner.

Make an Appointment

If you would like to have an appointment with Provo Water Company regarding your account, billing or payments please complete and submit this form.

Closure of Account Form

If you wish to close your account, please fill in the attached form.  We will be in contact with confirmation of closure within 2 working days.

Application for Additional Chambers

Please let us know if you wish to apply for additional chambers for your property.

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