Unsung Heroes of Water: Meet Our Behind-the-Scenes Team
Join us as we shine a spotlight on our incredible behind-the-scenes team—technicians, scientists, and customer service representatives—who work tirelessly to ensure smooth operations and top-notch service.
Their dedication and expertise are the driving force behind our mission to provide clean and reliable water to our community. Let’s give a round of applause to these essential team members!

🌟Loren Boyce 🌟
AMI Network Co-ordinator
Join us in recognizing one of the stellar members of our team, Loren Boyce, the AMI Network Coordinator in the ITS Department at Provo Water Company! 🌊 Loren has been an invaluable member of our team since April 2016, leveraging his expertise in RF technology to expertly manage the AMI Network. 💻 His dedication aids in providing essential services and delivering safe, potable water to our customers every day. 💧 Not only that, but Loren is also a proactive member of our company’s Health & Safety Committee, prioritising the well-being of our employees and community. 👷♂️🚰 Let’s show Loren some love for his exceptional contributions to our team and our commitment to safety! ❤️

Stefon Tyndall
Water Quality Assistant
Meet Stefon, a man with a passion for science and a heart for service. Born in Guyana, Stefon moved to the TCI in 1997. Growing up on these beautiful islands, his fascination with the sciences blossomed, leading him to the University of Hull where he earned a BSc in Pharmaceutical Science and a Postgraduate Diploma in Translational Oncology.
Upon returning to the Turks and Caicos Islands, Stefon was eager to apply his extensive knowledge of chemistry and biology to benefit his community. In 2021, he joined the Provo Water Company as a lab assistant in the Water Quality Department, where he brings his scientific expertise to real-life situations, ensuring the water we drink is safe and clean.
Stefon’s journey doesn’t stop at science. This role has also helped him enhance his public speaking and communication skills, making him a well-rounded professional. When he’s not ensuring our water quality, Stefon enjoys working with digital media, learning new languages, and immersing himself in different cultures.
Let’s give a big round of applause to Stefon, one of our behind-the-scenes heroes.

Cora Malcolm
Chief Technology Officer
This week, we’re excited to spotlight Cora Malcolm, the dynamic CTO at Provo Water and HAB Group. Cora leads the Information and Technology Services with unmatched expertise and passion. With a background in finance, tech, and the utility industry, she’s excelled in customer service, project management, and data analysis.
Cora holds an M.Sc. in Management Information Systems from Strayer University and a B.Sc. in Accounting from the University of the West Indies. Outside work, she’s a vibrant member of the arts community, acting and singing with the TCFAF. Whether performing on stage or leading tech initiatives, Cora brings energy and creativity to all she does.
She’s also an avid traveler, strategic games enthusiast, and sports lover, enjoying squash and badminton. Celebrate Cora Malcolm—an innovative leader and inspiring individual! 🌍🎭✨

🌟Derrian Ingham 🌟
Field Technician
🌟September Spotlight: Derrian Ingham🌟
This month, we’re shining the spotlight on one of our dedicated field technicians, Derrian Ingham, who has been a part of the Provo Water Company family since November 11, 2019. Derrian has a knack for tackling challenges head-on and has become a vital part of our team. Let’s get to know him a bit better!
Family values are important to Derrian, especially generosity and a love for God. These principles guide him not just in his personal life but also in his approach to work and customer interactions. Outside of his technical role, Derek has a creative side that might surprise some—he enjoys drawing and spending time appreciating art. It’s a hobby that offers a relaxing contrast to the technical challenges he encounters on the job.
Staying motivated comes naturally, and Derrian thrives on problem-solving. The constant stream of new issues and puzzles to work through keeps him engaged and eager to bring his best to the role. His role as a Client Support Technician is anything but routine. From reading and inspecting meters to troubleshooting electronic valve issues, he’s always on the move, ensuring everything runs smoothly for PWC customers. He might be connecting or disconnecting water services, checking for leaks, or even installing temporary valves.
Derrian brings energy, organization, and a sense of responsibility to his work. He’s a team player who is always ready to go the extra mile for our customers. Whether he’s dealing with a tricky leak or just helping a customer understand their water usage, he handles it all with a smile and a can-do attitude.
Here’s to Derrian Ingham, a technician who brings skill, creativity, and a whole lot of heart to Provo Water Company every single day!

🌟Sandra Nemours 🌟
Account Executive
🌟October Spotlight: Sandra Nemours🌟
Sandra Nemours has become an invaluable asset to our team as an Account Executive in the Customer Service Department for the past four years. She expertly guides customers through the application process, manages accounts, and addresses customer queries and requests, working closely with both residential and commercial clients.
A champion of customer satisfaction, Sandra goes above and beyond to ensure that every client interaction leads to complete resolutions, even meeting customers on-site when necessary. As a dedicated team player, she supports her colleagues in various ways, helping to maintain a high standard of service across the organization.
Sandra holds a Bachelor’s degree in Hospitality and Tourism Management and is planning to pursue her Master’s degree in Management. Among her accomplishments, she is particularly proud of representing Provo Water Company at the Caribbean Water and Wastewater Association’s 32nd Annual Conference in Guyana, where she showcased innovative water technologies that position our company as a leader in the industry.
Always focused on progress over perfection, Sandra embraces challenges and finds solutions to improve internal communication and enhance customer experiences. Her commitment to collaboration and growth not only supports Provo Water Company’s goals but also strengthens our reputation in our community.
We are proud to have Sandra on our team, bringing passion and expertise to every project!

🌟Benhur Bulatao🌟
Detailing Engineer
🌟 November Spotlight: Benhur Bulatao 🌟
This month, we’re shining the spotlight on Benhur Bulatao, our dedicated Detailing Engineer at Provo Water Company! Benhur has been with us for an incredible 16 years and 10 months, bringing a wealth of knowledge and commitment to every project he touches.
Benhur carries with him some wise advice he received early on: “Love your work, love yourself as well as your companions, and give respect to your boss.” This philosophy shows through in his dedication, teamwork, and respect for his colleagues.
Recently, he led the technical detailing for our major city water transmission pipeline project along Leeward Highway. His problem-solving, planning, and organizational skills played a vital role in ensuring a smooth main-laying operation. This task was completed successfully thanks to Benhur’s clear communication and strategic direction.
Always ready to go above and beyond, Benhur views every challenge as an opportunity to learn and grow. His adaptability and resilience make him a valuable asset to the team, and he’s always ready to step up when needed, even filling in during others’ absence.
One of Benhur’s proudest accomplishments is delivering a stellar presentation on reducing non-revenue water (NRW) and consistently meeting targets. His hard work and commitment have a direct impact on the company’s goals.
Thank you, Benhur, for your years of dedication and for being an inspiring part of the Provo Water team! 🌊👏

🌟Tania Handfield🌟
Collections Officer
🌟January Spotlight: Tania Handfield🌟
This month, we’re excited to spotlight Tania Handfield, a dedicated Collections Officer at Provo Water Company for five years. Tania excels in managing overdue accounts with empathy and strong customer communication, successfully negotiating payment plans.
One of her key achievements is leading a project that improved customer retention through a more compassionate collections approach. When customers are unresponsive, she actively seeks alternative ways to reach them, showcasing her commitment to service.
During the 2020 pandemic, Tania was instrumental in keeping customers engaged and helping them complete payment plans. We’re proud to have her on our team and appreciate her dedication to PWCo!