2-Factor Authorization

We would like to let you know about a small change to the PWC Customer Web Portal, which is managed on our behalf by a third-party payment provider.

From 18 December 2025, an extra login step called Two-Factor Authentication (2FA) will be introduced.

What does this mean in plain terms?

When you log in, you will continue to use your password as normal. You will then be asked to confirm your login with a one-time code sent to your email or mobile phone. This takes only a few seconds and adds an extra check that the person accessing the account is you.

Why is this being introduced?

While card providers already have their own security checks, adding 2FA helps protect customer accounts from unauthorised access if login details are ever compromised. It also reduces misuse of the portal and aligns with current security standards required by payment providers.

What you need to do

• From 18 December 2025, you will be prompted to set up 2FA when you next log in
• The setup is quick and only needs to be done once
• After that, you will use your password and a short verification code to access your account

If you do not have easy access to email or a mobile phone, or if you prefer not to use the online portal, other payment options remain available. Our Customer Service team will be happy to assist and discuss alternative ways to manage your account.

Thank you for your understanding as we continue to balance security with ease of use.