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Terms and Conditions

  • The application must be submitted within 60 days of the billing period for active accounts, or within 30 days for closed accounts.
  • Leak credit will not be processed for periods exceeding three (3) billing cycles.
  • Accounts must be in good financial standing.
  • An amount equal to the average monthly bill must be paid while the request is under review.
  • The leak must have exceeded twice the average consumption.
  • Only one leak credit may be awarded within any 12-month period.
  • Leak credits are based on the volume of excess water usage, with specific percentage credits assigned accordingly.
  • Approved leak credits will be applied directly to the account, and the account holder remains responsible for any remaining balance.
  • Submitting this form does not guarantee a credit to the account holder.
Clear Signature
I confirm that I have read and understood the Terms & Conditions outlined above. I agree to provide accurate information and comply with all requirements for the leak credit application. I understand that approval is at the sole discretion of Provo Water Company Ltd.
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