The health and safety of our customers and staff remain our top priority during this time, and we thank you for your patience as we work together to stem the spread of Covid 19.
Questions During Covid 19 Pandemic
Our Customer Service team is available to assist you by telephone 649-946-5202 or email firstname.lastname@example.org. We are available Monday through Friday 8:30am to 4:00pm. Customers can log into our MyAccount portal via the link on top of our website, or at http://provo-myacct.smartgridcis.net to easily check their account, pay water bill and more at their convenience. For web portal assistance, please call 649-946-5202.
We encourage customers experiencing financial hardship to contact our Customer Service Team at 649-946-5202 to discuss payment extension and payment plan options that may be available to keep their accounts in good standing.
Customers will be billed for water service and past-due balances will continue to accrue if payment is not made. Payments should be made to avoid service disconnection at a later date.
We have activated our emergency operations and business continuity plans and will continue to update them for COVID-19 as necessary to meet our service obligations to our customers and communities.